These Terms and Conditions (“Terms”) govern access to and use of the websites, mobile applications, and other online services (collectively, “Services”) provided by Grasshoppers Shoes® (“Grasshoppers”, “we”, “us”, and “our”).
Please carefully review these Terms before using our Services. By accessing or using the Services, you confirm your agreement to be bound by these Terms. If you do not accept these Terms in full, you are not authorized to access or use the Services.
1. Overview
Grasshoppers provides an online platform allowing customers to research and purchase our comfortable, fashionable women’s footwear. These Terms outline acceptable use of the Services, ordering policies and procedures, payment terms, shipping/delivery details, returns/exchanges, and other key policies. They form a binding contract between Grasshoppers and each user accessing the Services.
2. Access to Services
The Services are available to individuals age 18 and over. By using the Services, you represent and warrant you are at least 18 years old. If we become aware you are under 18, we will terminate your account and your access to our Services.
You agree to use the Services only for lawful purposes and consistent with these Terms. You agree not to access or use the Services for any fraudulent, malicious, or illegal activity. Violation of these Terms may result in civil or criminal liability.
To ensure availability of the Services to all customers, we reserve the right to temporarily or permanently modify, suspend or discontinue all or any portion of our Services, with or without notice. You agree we will not be liable for doing so.
3. User Accounts
You may browse certain areas of the Services without registering. However, to access all available features, you must create a personal user account.
When registering, you agree to provide true, accurate and complete information. You are responsible for keeping your login credentials confidential and may not share your account with others.
You can update your personal information at any time through your account dashboard. You also agree to promptly update any incorrect or outdated information.
We reserve the right to suspend or terminate your account if any information provided during registration or afterward proves to be inaccurate, fraudulent, false or misleading. You are responsible for all activities occurring in your account.
4. Product Information
We aim to display products as accurately as possible on our Services. However, actual colors, fabric textures, sizes, etc. may vary slightly from how they appear on your computer screen.
The materials, fabric swatches, care instructions, sizes, dimensions, weights, ratings, prices, and other details for products displayed on the Services are provided by the manufacturers. We cannot guarantee complete accuracy of all product information.
If you have any question about a product, please contact us before purchase. We will do our best to verify details for you.
5. Order Placement & Acceptance
The product pricing and availability information displayed on our Services is valid only at the time you place an order. It is subject to change at any time.
The total cost displayed at checkout represents the full and final cost of the order. It includes item prices, shipping charges, sales taxes, and any other applicable fees or discounts. You will have a final chance to review and confirm the order details prior to completing checkout.
To place an order, you must fully complete the checkout process and receive an order confirmation email from us. If payment is declined or billing information is inaccurate, the order may be cancelled. Placing items in a shopping cart or wish list does not create a binding order.
Order acceptance and product shipments are subject to product availability. We reserve the right to refuse or cancel any order for any reason at any time prior to shipment. Reasons may include pricing errors, suspected fraud, item restrictions, or unavailability.
6. Prices & Payments
The prices displayed on our Services are quoted in U.S. dollars. We periodically run promotions offering percentage discounts or reduced flat rates on select products. Promotions are for limited times only, and the original price will display after the promotion ends.
You agree to pay the prices shown at the time you place your order, plus any applicable sales taxes or other charges. Prices are exclusive of taxes unless stated otherwise. All payments must be made by credit/debit card or another pre-approved payment method.
If a payment fails or is declined for any reason, your order may be cancelled. You authorize us to charge any backup payment method on file if the primary method is declined or fails.
7. Shipping & Delivery
We offer standard ground shipping within the contiguous U.S. on qualifying orders over $50. Expedited and international shipping options are available at additional cost. Shipping fees will be clearly displayed during checkout based on items, destination and service selected.
We will attempt to ship all in-stock items within 3 business days after order confirmation. Expected delivery dates and times vary based on shipping speed and destination. All delivery dates on the Services or communications are estimates only and are not binding guarantees.
We provide tracking information when it becomes available from the carrier. You agree to cover any extra charges for rerouting shipments caused by your failure to provide a valid address or make arrangements to receive the delivery.
8. Returns & Exchanges
If you are not fully satisfied with any product you purchase through the Services, you can return it for a full refund or exchange within 60 days of the ship date. Customized products are final sale and not eligible for return or exchange.
To be eligible for a return, products must be returned in original condition with all parts, packaging, tags, and labels intact. Products may be gently used to try on and evaluate fit, but may not be worn outside. Footwear should be tried on carpet or soft surfaces to avoid sole damage.
To initiate a return, contact our customer service department to obtain a pre-paid return shipping label. Then package up the item(s) securely and attach the label to the outside of the box. Make sure the return tracking number appears clearly on the label. Ship via mail or parcel service like UPS.
Refunds are generally issued within 10 business days after the return is received and inspected. Exchanges will be shipped once the return is processed. We deduct return shipping fees from refunds unless the return is due to our error.
9. Rewards Programs
We may offer rewards programs allowing members to earn points, receive discounts, obtain free products, or access other benefits. Rewards program terms will be governed under a separate Rewards Program Agreement available on the Services.
10. Sweepstakes/Contests
Periodically we may run sweepstakes, contests, or other promotions on the Services that offer chances to win prizes. Each sweepstakes or contest will have its own official rules available on the Services that govern that specific promotion.
By entering a sweepstakes or contest, you indicate your full agreement to the applicable official rules. Failure to abide by such rules may result in disqualification and forfeiture of any prizes.
11. Reviews & Ratings
The Services allow customers to post ratings and reviews sharing their experiences with our products and services. When posting ratings/reviews, you confirm you have firsthand experience as a customer of Grasshoppers.
Reviews must be truthful, accurate and lawful. Abusive, offensive, promotional, illegal or other inappropriate content is prohibited and may be removed. Ratings/reviews are the opinions of individual customers and do not represent the views of Grasshoppers.
We reserve the right to refuse or remove any rating or review that violates these Terms or applicable community guidelines. However, we have no obligation to screen, edit or remove any reviews.
12. Intellectual Property Rights
The Services contain valuable trademarks, copyrights, patents, trade secrets, and other intellectual property of Grasshoppers. This includes all content, materials, interfaces, functionality, designs, databases, graphics, advertisements, logos, slogans and brand names displayed on our Services.
You may not copy, modify, distribute, sell, license or otherwise exploit any Grasshoppers intellectual property for any purpose without our express written consent. The only exception is making personal, non-commercial copies of content as required to properly view the Services through an authorized web browser.
Any unauthorized use of Grasshoppers intellectual property constitutes infringement and may subject you to civil and criminal penalties. We aggressively enforce our intellectual property rights to the fullest extent of the law.
13. Acceptable Use Policy
You agree to access and use our Services for lawful purposes only. You will not access or use the Services for any purpose that is illegal, beyond your legal rights or otherwise prohibited by this Acceptable Use Policy.
Prohibited activities include (but are not limited to):
- Violating laws, regulations, rights of others
- Infringing copyrights, trademarks or other IP rights
- Distributing viruses, malware or other harmful content
- Accessing or tampering with non-public areas of the Services
- Interfering with any user’s access to the Services
- Soliciting passwords or personal information from others
- Impersonating Grasshoppers representatives
We reserve the right to terminate any user account or block access to our Services if we detect what we consider to be a violation of these Terms. We will cooperate fully with law enforcement and regulators to protect Grasshoppers rights and prosecute violators.
14. Disclaimer of Warranties
Grasshoppers provides our Services using commercially reasonable practices and security controls. However, we cannot guarantee the Services will operate without error or disruption.
THE SERVICES AND CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. GRASSHOPPERS EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING (BUT NOT LIMITED TO) ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR USE OR PURPOSE, TITLE, AND NON-INFRINGEMENT FOR THE SERVICES.
GRASSHOPPERS MAKES NO GUARANTEES REGARDING THE ACCURACY, COMPLETENESS, SECURITY, QUALITY OR AVAILABILITY OF THE SERVICES. YOU USE THE SERVICES AT YOUR OWN RISK AND ASSUME FULL RESPONSIBILITY FOR ANY RISKS ASSOCIATED WITH YOUR USE. NO ADVICE OR INFORMATION OBTAINED FROM GRASSHOPPERS SHALL CREATE ANY WARRANTY NOT EXPRESSLY PROVIDED HEREIN.
15. Limitation of Liability
IN NO EVENT SHALL GRASSHOPPERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF THE SERVICES. THIS INCLUDES (BUT IS NOT LIMITED TO) LOST PROFITS, BUSINESS INTERRUPTION, LOSS OF DATA, LOSS OF GOODWILL, SERVICE INTERRUPTION, COMPUTER DAMAGE OR SYSTEM FAILURE.
THE TOTAL CUMULATIVE LIABILITY OF GRASSHOPPERS FOR ANY CLAIMS ARISING FROM THESE TERMS OR YOUR USE OF THE SERVICES IS LIMITED TO THE AMOUNT YOU PAID US TO USE THE SERVICES DURING THE PRIOR TWELVE (12) MONTHS.
SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF CERTAIN WARRANTIES OR LIABILITY, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
16. Indemnification
You agree to fully indemnify, defend and hold harmless Grasshoppers and our affiliates, directors, officers, agents and employees from any damages, liabilities, losses, claims, suits, judgments, fines, penalties, costs and expenses (including reasonable attorneys’ fees) arising from or relating to:
(a) your use of the Services,
(b) your violation of these Terms,
(c) your violation of any rights of a third party, or
(d) any other act or omission by you that is unlawful or violates any state, federal or local law or regulation.
This indemnification obligation shall survive termination or expiration of these Terms. We reserve the right, at your expense, to assume exclusive defense and control of any matter subject to indemnification by you.
17. Dispute Resolution
We believe disputes are best resolved informally through dialogue and mutual understanding. We encourage you to reach out to our customer service department regarding any complaints or disputes arising from these Terms or your use of the Services. We will attempt to resolve the issue promptly and fairly.
If we cannot resolve a dispute informally, you and Grasshoppers both agree to resolve any claim or controversy at law or equity that arises out of this agreement or the Services through binding non-appearance-based arbitration. Arbitration shall be conducted under the rules of the American Arbitration Association by one or more commercial arbitrator(s) with substantial experience in resolving commercial contract disputes.
Arbitration will take place in Boston, Massachusetts. For any claims seeking $10,000 or less, the party requesting relief may choose whether the arbitration proceeds in person, by telephone, or based only on submissions.
Arbitration precludes you from suing in court or having a jury trial. Discovery and rights of appeal in arbitration are limited compared to court proceedings. YOU AND GRASSHOPPERS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.
Further, unless both you and Grasshoppers agree otherwise in writing, the arbitrator may not consolidate more than one person’s claims or engage in any class arbitration. Regardless, the arbitrator shall have the power and authority to order equitable and injunctive relief.
18. Governing Law
These Terms and your use of the Services will be governed by the laws of the Commonwealth of Massachusetts, without regard to conflict of laws principles. All legal actions arising from or related to these Terms or the Services must be litigated exclusively in the federal or state courts of Massachusetts. You consent to personal jurisdiction and venue in those courts.
19. Changes & Revisions
We may update, amend or modify these Terms at any time based on our business needs, legal changes, and user feedback. The effective date displayed at the top of this page indicates when the current version took effect.
Your continued use of the Services after revisions take effect constitutes acceptance. We encourage you to regularly review the current Terms so you are aware of any changes. For significant changes, we may provide advance notice and ask you to re-confirm your consent.
20. General Provisions
If any provision of these Terms is deemed unlawful, void or unenforceable, that provision will be deemed severable and will not affect the validity or enforceability of the remaining provisions. Section headings are provided for convenience only and have no legal meaning.
No waiver of any breach or default shall be deemed a waiver of any subsequent breach or default. Our failure to enforce strict performance of any provision of these Terms shall not be construed as a waiver of any provision or right.
These Terms represent the entire agreement between you and Grasshoppers relating to their subject matter. They replace all prior or contemporaneous discussions, representations, warranties and agreements regarding the Services.
The disclaimers, indemnities and limitations on liability shall survive termination of these Terms for any reason. These Terms do not create any agency, partnership, employment or joint venture relationship except as expressly stated.
Thank you for reading our Terms and Conditions. We hope you enjoy our Services! Please let us know if you have any other questions.
